Parki serves as a booking intermediary, connecting you with independent parking service providers who are responsible for your vehicle’s safety and management. Our goal is to simplify your airport parking experience by offering clear information on our website, ensuring transparency before you book. As a platform, we provide a range of affordable and premium options, keeping costs low through streamlined processes outlined in these terms. Governed by English law, these conditions take effect once we issue your booking reference via our website or phone. If any term is found invalid, the rest of the agreement remains enforceable. Parki reserves the right to update these terms, but the version active at your booking time will apply. For pre-purchase inquiries, reach out to us at support@parki.co.uk.
Before confirming, please review all details and terms of the service provider. Contact us at support@parki.co.uk with any questions beforehand. Upon booking, you’ll receive a confirmation email with a reference number at the provided email address. If you don’t receive it, notify us immediately to avoid no-show or late cancellation penalties. Phone or chat bookings are confirmed with a reference by our team. All bookings depend on availability, and Parki may cancel if a provider cannot fulfill the request, offering a refund without further liability. Bookings are non-transferable. Ensure accurate contact details and review arrival instructions. If changes are needed post-booking, we’ll inform you and provide a refund if the new option isn’t suitable. Service providers may disable dash cams or trackers for insurance reasons, so confirm with them first. Vehicles may be moved to different compounds for operational needs.
Bring your booking confirmation when arriving to verify your status with the provider—check if a hard copy is required. Remove all personal items and complete a vehicle condition report for Park & Ride or Meet & Greet services. Leave keys with staff unless instructed otherwise. Claims won’t be considered after your vehicle leaves the site, so inspect it before departure. Ensure your vehicle is roadworthy with valid tax and MOT. If charged by the provider for procedural errors, contact them directly, as Parki cannot secure refunds.
All rates are for pre-bookings in GBP, including a non-refundable booking fee. Payments via our website or phone require credit/debit cards or PayPal, processed by third-party providers visible on your statement. Declined payments may lead to service refusal. Additional fees for extras like terminal parking or oversized vehicles are set by providers and listed in your confirmation—unrelated to Parki’s prices. For VAT receipts, request them from the provider, as Parki only shows gross payments per HMRC guidelines.
Cancel via our website account portal or email support@parki.co.uk with your reference number. Cancellations over 48 hours before drop-off incur a £15 admin fee unless covered otherwise; within 48 hours, no refund applies. Non-flexible or last-minute bookings (within 48 hours) are non-refundable. SMS and booking fees are non-returnable. Requests outside office hours (Mon-Fri, 09:00-17:30, excluding holidays) are processed during hours. Service start is midnight the day before. Confirmed cancellations or amendments are final.
With cancellation cover, cancel up to 48 hours before departure for a full refund minus booking fees and add-ons. Without cover, cancellations under 48 hours yield no refund. Cover doesn’t apply to same-day, next-day, or restricted products. Use your account portal to cancel.
Amend bookings via your account portal before 48 hours prior to drop-off. Within 48 hours, a £15 admin fee applies per change, excluding price differences, and isn’t refundable if later cancelled. Travel date changes before 48 hours cost £10 plus extra days; 24-48 hours cost £20 plus extras. Last-minute changes aren’t guaranteed—contact support@parki.co.uk. Post-drop-off adjustments go to the provider. Non-flexible products can’t be amended.
Refunds return to your original card via bank transfer, taking up to 5 working days. Parki may reclaim goodwill refunds if terms are breached. No refunds for negative reviews posted before support contact.
Arrive early for Park & Ride or Meet & Greet to avoid delays. Notify the provider if late—check their terms for potential charges.
Parki isn’t liable once your vehicle is with the provider. Ensure roadworthiness with valid MOT and tax, or service may be refused without refund. Faulty keys are your responsibility—provide correct ones.
For service issues, such as damage, dirt, or cigarette smoke inside your vehicle due to the provider’s actions, submit a detailed complaint with photo evidence to support@parki.co.uk, including relevant documents. Expect a response within 2 days. Report problems on-site to the provider immediately. While Parki will monitor the matter and liaise with the provider, we do not issue refunds in these cases. Any refund, if deemed necessary, will be handled solely by the parking provider if they are found responsible. As a B2B2C platform, Parki connects customers with trusted providers, but liability for vehicle damage or misuse rests with the provider.
These terms apply to bookings via parki.co.uk. As a B2B2C platform, Parki links you with independent parking providers and isn’t liable for their actions, including accidents, damage, or misuse like cigarette smoke inside your vehicle. Claims for such incidents must be directed to the provider, who is solely responsible for refunds or compensation if held accountable. Parki’s liability is limited to booking process errors, capped at the amount paid, excluding indirect losses—consider travel insurance. We rely on provider data, updated as known, but don’t guarantee accuracy or provider standards. Verify details directly with them.
Parki may update these terms anytime. Continued use accepts the latest version.